Service Level Agreement
Customer service standards for digital products, memberships and subscriptions sold by Saptarang Ventures (OPC) Private Limited on its operated Platforms. Signed PDF for payment-provider onboarding and public reference.
Who this covers
Saptarang Ventures (OPC) Private Limited, CIN U43900MH2023OPC413456, registered office C-102, Acropolis Apartments, Thatte Nagar, Gangapur Road, Nashik – 422005, Maharashtra, India.
Platforms
- caio.ltd — classifieds noticeboard; paid featured listings and keyword boosts
- nanoMani.com — nanotechnology marketplace; orders, seller plans, digital items, memberships
- freehug.me — social hugs site; paid membership (and subscriptions when enabled)
- idlidu.com — agent APIs / archives; access plans and subscriptions
- apibroker.dev — curated API hub; hub plans and subscriptions
What the SLA commits to
- Target 99.0% Platform availability (with stated exclusions)
- Activation timelines for digital products (typically within 1 hour; API plans within 1 business day)
- Support first-response targets for payment, refund, subscription and access issues
- Subscription billing, renewal and cancellation rules when auto-renew is offered at checkout
- Refund timing after the Company raises a refund with the payment provider
Each Platform’s own Terms, Privacy and Refund policies remain binding and prevail on conflict. Full detail is in the PDF.
Subscriptions
This SLA covers recurring subscriptions as well as one-time and fixed-period purchases. Where checkout enables auto-renewal, price and interval are disclosed before payment; cancellation stops future renewals; the current period continues unless the Platform refund policy says otherwise.
Download
Saptarang-Ventures-Customer-SLA.pdf (version 1.1, signed by the Director).
Related: Terms · Privacy · Governance · Contact