Grievance Officer — Saptarang Ventures

Try the venture first. If your complaint is about an account, a listing, an order, a payment or a message on one of the ventures, that venture's own support channel will resolve it faster, because it can see the account and this office cannot. The Grievance Officer is the escalation, and is also the right first contact for anything about the company itself.

1. The officer

Name	Manish Jagdish Thatte
Designation	Grievance Officer
Other office held	Sole member and sole director of the company. In a One Person Company these are the same person by construction, and saying so is more useful than implying a department that does not exist.
Email	manish@saptarang.net
Telephone	+91 98504 35137
Hours	Monday to Friday, 10:00–18:00 IST (UTC+5:30)
By post	The registered office, marked for the Grievance Officer. The address is on the governance page, which is where this site keeps its statutory particulars.

There is deliberately no separate grievance@ alias. A published address that nobody has provisioned is worse than no address at all; the mailbox above is one a person actually reads.

2. Which law this is under

This office is published under Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 for the ventures that sell to consumers. Where the two set different deadlines, the company applies the shorter of them — see the next section.

3. What we commit to, and by when

Acknowledgement	Within 24 hours of receipt.
Resolution	Within 15 days of receipt.
If it will take longer	You are told so before the 15 days are up, with the reason and a date — rather than the deadline passing in silence.

Twenty-four hours and fifteen days are the IT Rules, 2021 deadlines, and both are shorter than the forty-eight hours and one month allowed by the Consumer Protection (E-Commerce) Rules, 2020. Applying one timeline everywhere is simpler to keep than two, and it satisfies both.

4. What to put in a complaint

Nothing formal is required, and a complaint is never refused for being the wrong shape. These four things simply make it answerable on the first reply rather than the third:

Which venture or site it concerns.
The email address on the account, if there is an account.
The order, listing or payment reference, if the complaint is about one.
What happened, and what you want done about it.

5. Related channels

Service levels, refunds and escalation

The published customer Service Level Agreement sets out activation, support-response and refund timings, and the escalation ladder for a paid service.

Personal data

Requests and complaints about personal data are handled under the privacy notice, which explains how to make one and your right to take it to the Data Protection Board of India if our answer does not satisfy you.

Anything else about the company

The contact page — partnerships, press, suppliers and formal legal notices.

Which company you are dealing with

The governance page carries the statutory particulars and how to verify them independently against the public register.

6. Scope

This office covers Saptarang Ventures (OPC) Private Limited and the seven ventures it operates. It does not cover maniTLab.org, which is held personally by Manish Jagdish Thatte and is not a venture of this company; correspondence about it goes to that site directly.

Effective 15 September 2026. Saptarang Ventures (OPC) Private Limited, CIN U43900MH2023OPC413456.